SnowDome Reviews

Very disappointing experience, removed from the slope after going down once by a ginger bloke and told to have some lessons, didn't say the lessons were an extra £50. expensive minute of skiing, wouldn't recommend!

Really great day out with family. Resteraunt watching the slope even felt a bit like the real thing!

We had the 3 hour fast track SNOW BOARD LESSON. We were very lucky to have had Brett as our unstructor and i have to say his style of teaching was exceptional. Very knowledgable professional and his ability to explain what to do in simple language was outstanding.

A nice indoor facility, with pleasant staff. The big problem is they simply admit too many people. Now of course, January and February is their peak season - this is perfectly understandable but being over capacity is not. They don't have a separate slope for lessons which results in large groups of learners congregating at the side of the main and only slope (seemingly with 10+ people to an instructor which isn't great) and leaving those skiing or snowboarding from the top the narrowest of paths to the bottom. The sheer crowds in the car park, changing facilities and the slope means I would only advise visiting during the week at quiet times. A weekend morning or school holiday visit for example is a waste of time and money whether you are an experienced skier or a learner as you'll spend your time avoiding others and queuing rather than actually on the slope!

We were early for my 4yo snow play but I forgot her mittens. By the time we had got them we were 5 minutes late. But instead of letting us in they made us go back to the main desk for wrist bands. Procedure. I got wrist bands but lost 15 mins of 30min
I went back to the main desk but the young assistant did not understand and was not sympathetic. I got upset the supervisor criticised me. Apparently, I was wrong for complaining my error. My fault.
Thre was no understanding from any one behind the desk. No, Oh well life’s complicated, how can we make it better. Everything said by staff made the matter worse.

Apparently I was not complaining correctly.
Well forgive me for being stupid but I’m not in event/people management. I’m just a customer who is not coming back because you upset me when you could have so easily made it better.

I had a bad fall yesterday. Unfortunately the ski binding did not release and my leg was badly twisted so I am now virtually immobilised.
On the plus side the Dome is well organised and the staff are friendly and helpful particularly those who ‘rescued’ me from the slope.
Regrettably there are negatives:-
For its size the slope is overcrowded so remember to book off peak and not at weekends
Safety on the slope is compromised by letting snowboarders mix with skiers
In many places the surface of the snow is virtually solid ice which is what caught me out yesterday
Although staff members adjust your hired ski bindings to your hired skis most people like me do not check this. Had I done this I suspect I would not be immobilised like now
So remember to check your ski bindings!

Really not worth the money!
Been here tonight with our 2 year old daughter, there really isn't alot todo she got bored very quickly.
Don't see why adults should pay full prices when it's for the children they should charge £5 entry.
Very disappointed with the play as I thought she got to meet santa at the end.
If you want to pay £50+ for abit of snow and a small 10-15 min play and 2 chocolates at the end then this is for you, other than that it's over priced tat!

We have attended the Winter Wonderland which in my opinion was a complete waste of money and would advise anyone who aren't taking toddlers to avoid!! Adults pay over £20 for this experience also, there is nothing that an adult can actually have a go at with their child, the largest slope to tube down was about 3ft high so my 11 and 15 year old were mightily disappointed! This experience is over priced massively, there isn't even a santa with a present at the end, just a lady holding a basket with tiny little little chocolates in, what a joke! The only drink you could purchase was hot chocolate and that's it. I would not return and would strongly advise anybody else to avoid, use the expensive ticket price and go somewhere that's actually worth the money. Disappointed ?

Cannot fault this place. We’ve visited for years (gym, spa, snow, swim, cafe - you name it) and recently had to change our booking as our little one was unwell. They were absolutely brilliant - no fuss - allowed us to change the date and we’re very understanding. Claire in particular a standout, very professional, kind and helpful. A credit to their business.

Great fun as always. Masks etc on the slope is a bit of a drag but it’ll soon be all over. See you again soon guys.

Have emailed customer service 4 plus times for a cash refund for Santa experience. No refund just sending voucher replied j want cash still nothing. Customer services is terrible. Still no refund! They now have almost £200 belonging to me

I paid £199 for the winter wonderland experience but upon cancellation have received 3 separate emails with different amounts on issued in credit notes! Tried to call and there was a message to say they had shut their phones off! Emailed to enquire why I am getting different amounts and the reply was basically email our refunds department which I did, the reply was not to contact them as they would arrange the refund in 15 working days! So it appears my refund will be issued in dribs and drabs! Poor customer service.

I paid over £100 for Santa’s wonderland and was informed as last time it was cancelled they refunded me within 3 days. THIS TIME they are saying refunds will be a minimum of 15 days as they are a small team. We don’t take 15 days to pay for the experience all it is is a click of a button anyone who has worked for customer service and refunds no this.
VERY DISAPPOINTED IN THE AUTOMATED MESSAGES I RECEIVED BACK AND THE LACK OF CARE TO RETAIN THESE CUSTOMERS AGAIN AFTER LOCK DOWN.

Great fun but the social distancing was really poor in the changing area Yesterday - no one was managing this or face masks !

Due to COVID-19 my skiing experience was cancelled and Snowdome issued me a credit note, I asked for a refund today and was advised that it's non-refundable....also, didn't even get an apology!